Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information.
Information We Collect
At Zyntran Learox, we collect various types of information to provide you with exceptional beauty styling services for your special events. We believe transparency is key when it comes to data collection, so let me walk you through exactly what information we gather and why it's necessary for delivering personalized beauty experiences.
Personal Information
When you book our services, we collect your name, email address, phone number, and event details. This helps us coordinate appointments and understand your specific styling needs for weddings, parties, or corporate events.
Beauty Preferences
We gather information about your skin type, preferred makeup styles, hair texture, and any allergies or sensitivities. This ensures we select the right products and techniques for your unique requirements.
Technical Data
Our website automatically collects IP addresses, browser information, and device details to improve your online experience and ensure our booking platform works smoothly across all devices.
- Contact details including name, email, phone number, and address in Subang Jaya area
- Event information such as date, venue, type of occasion, and styling requirements
- Beauty consultation notes and product preferences from our makeup artists
- Payment information processed securely through our payment partners
- Photos from styling sessions (only with your explicit consent)
How We Use Your Information
Your information serves specific purposes that directly benefit your experience with Zyntran Learox. We don't believe in collecting data just for the sake of it — every piece of information we gather has a clear purpose in delivering outstanding beauty services.
We use your personal details to schedule appointments, send appointment reminders, and follow up on your satisfaction with our services. Your beauty preferences help our makeup artists prepare appropriate products and plan techniques that complement your style and skin type.
Additionally, we analyze booking patterns and service preferences to better understand what our clients need. This helps us stock the right makeup products, schedule our artists more efficiently, and develop new service packages that match current trends in the Malaysian beauty market.
Information Sharing and Disclosure
We treat your personal information with the utmost care and share it only when absolutely necessary to provide our services or comply with legal requirements. Your trust is fundamental to our business relationship, and we never sell your personal data to third parties.
Our makeup artists and beauty consultants access your information to prepare for appointments and provide personalized service. We also share necessary details with payment processors to handle transactions securely, and with scheduling platforms to manage bookings efficiently.
- Service providers who help us operate our business, such as payment processors and booking platforms
- Our makeup artists and beauty consultants who need your information to provide personalized services
- Legal authorities when required by Malaysian law or to protect our legitimate business interests
- Business partners only with your explicit consent for specific promotional opportunities
We never share your beauty consultation notes, photos, or personal styling preferences with anyone outside our direct service team unless you specifically request us to do so.
Your Rights and Choices
You have significant control over your personal information with Zyntran Learox. We believe you should have clear options about how your data is used and stored, which is why we've made it easy to manage your privacy preferences.
You can request to see all the information we have about you, ask us to correct any inaccuracies, or request deletion of your data if you no longer wish to use our services. You can also opt out of marketing communications while still receiving essential service-related messages about your appointments.
To exercise any of these rights, simply contact our support team at the details provided below. We typically respond to requests within 5 business days and complete most data requests within 30 days, as required by Malaysian data protection guidelines.
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security approach combines industry-standard technical safeguards with strict staff training and access controls.
All data transmission between your device and our servers is encrypted using SSL technology. We store your information on secure servers with regular backups, and our staff accesses your data only on a need-to-know basis for providing services.
- Encrypted data transmission and secure server storage with regular security updates
- Staff training on data protection and confidentiality requirements
- Regular security audits and vulnerability assessments of our systems
- Secure disposal of physical records and electronic data when no longer needed
While we implement robust security measures, no system is completely immune to security risks. We continuously monitor and update our security practices to address emerging threats and maintain the highest level of protection for your information.
Data Retention and Deletion
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of information have different retention periods based on their purpose and legal requirements.
Basic contact information and appointment history are kept for three years after your last service to facilitate future bookings and maintain service continuity. Beauty consultation notes and preference information are retained for two years to ensure consistency in future appointments.
When retention periods expire, we securely delete your information using industry-standard data destruction methods. You can also request earlier deletion of your data, though this may affect our ability to provide consistent service for future appointments.
International Data Transfers
As a Malaysia-based beauty service provider, we primarily process and store your information within Malaysia. However, some of our service providers, such as cloud storage and payment processing companies, may transfer data internationally as part of their operations.
When international transfers occur, we ensure appropriate safeguards are in place to protect your information according to Malaysian data protection standards. We work only with service providers who demonstrate adequate data protection measures and comply with international privacy frameworks.
Cookies and Website Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and improve our services. These small data files help us remember your preferences, analyze website traffic, and provide personalized content during your visits.
We use essential cookies for basic website functionality, analytics cookies to understand how visitors use our site, and preference cookies to remember your settings. You can control cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.
- Essential cookies for website functionality and security
- Analytics cookies to understand visitor behavior and improve our services
- Preference cookies to remember your settings and provide personalized experiences
- Marketing cookies (only with your consent) for relevant advertising
Children's Privacy
Zyntran Learox services are designed for individuals aged 16 and above. We do not knowingly collect personal information from children under 16 without parental consent. If you're booking beauty services for someone under 16, parental or guardian consent is required.
If we become aware that we have collected personal information from a child under 16 without proper consent, we will delete that information promptly. Parents and guardians have the right to review, request deletion of, or refuse further collection of their child's personal information.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through email or prominent notices on our website before the changes take effect.
We encourage you to review this privacy policy periodically to stay informed about how we protect your information. The date of the most recent update is always displayed at the top of this policy, and we maintain a record of previous versions for your reference.
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your personal information, we're here to help. Our privacy team is committed to addressing your concerns promptly and transparently.
Address: No 15-2, Tingkat 1, Jalan USJ 9/5m, Subang Business Centre, 47620 Subang Jaya, Selangor, Malaysia
Phone: +60361889873
Email: [email protected]
We aim to respond to all privacy-related inquiries within 48 hours during business hours, Monday through Saturday.